FAQ

Have a question? Find an answer in the list below.

If your answer is not listed, feel free to reach out to our customer service.
We are happy to help! You may reach us at: info@teddylabels.com

Are your name labels dishwasher, laundry, and microwave safe?

Yes! All of our Name Labels are waterproof, laundry, dishwasher and dryer safe up to 140ºF, as well as oven, microwave and freezer safe. We have the highest quality standards and we guarantee that our labels can handle rough wear and tear over time, and still retain their color, shape and design.

How long is the delivery time?

📬 Standard orders are shipped with USPS Ground Advantage. You’ll receive a delivery confirmation with a link to track your package as soon as they’re on the way. We estimate 2-5 business days for delivery within the continental US.

❗ Please note that orders to WA, Northern OR, AK, HI and Puerto Rico may require additional time for delivery.

I haven’t received my order. What should I do?

Orders are usually shipped the first business day after purchase. If your order is taking longer than expected, just reply to your order confirmation email or contact us at info@teddylabels.com, and we’ll sort it out for you. 😊

What payment methods can I use?

We accept Google Pay, Apple Pay, and most credit/debit cards—choose what works best for you! 💛

Has my payment gone through?

Received your order confirmation? Yay, your order is on its way! 🎉

Can’t find the email? Double-check your spam folder and bank account before placing a new order.

💌 Still unsure? We’re here to help! Contact us at info@teddylabels.com.

Can I change an order I just placed?

No stress! 😊 As long as your product hasn’t gone into production, we can make changes. Just contact us as soon as possible at info@teddylabels.com.

How do I reorder the same labels as before?

Just contact us at info@teddylabels.com — we’re here to help! 💌

I can’t find the same design as last time – why not?

We’re always working to bring you the best! That’s why we regularly update our selection with new designs and improved styles.
💌 Missing something or have questions? Reach out to us at info@teddylabels.com!

What size are the name labels?

Classic Name Labels – Perfect for clothes, shoes, and sports gear
Mini Labels – Great for small items like pencils and hair clips
Large Name Labels – Extra visible, perfect for lunchboxes and helmets

Size guide for TeddyLabels’ name stickers – showing Large Name Labels (1.77 x 1.77 in), Name Labels (1.18 x 0.51 in), and Mini Labels (0.63 x 0.24 in) next to a ruler

Stick-on or iron-on – which should I choose?

🫶 Most people love self-adhesive labels—and we totally get it! They’re easy to apply and perfect for clothes, shoes, and gear. Just remember: self-adhesive labels should go on the care tag inside clothing for the best hold.

👉 Iron-on labels are great for clothes without care tags. They’re applied directly to fabric, hold extra tight, and even withstand boiling washes. We always recommend iron-on labels for residents in care homes. 🧡

Can I use iron-on labels on hand-knitted clothing?

Yes, and how lovely that you have homemade knits 💛 Always place parchment paper over the label for protection. Alternatively, you can iron the label onto a cotton ribbon and sew it onto the garment.

What is silicone paper, and why do I need it?

The silicone paper protects both the label and the fabric during application, and it’s included with your iron-on label order. You can also use regular baking paper (but not wax paper).

My stick-on labels are coming off. What should I do?

For the best results, follow the instructions carefully. Self-adhesive labels should be applied to the care tag inside clothing for the strongest hold — wait 24 hours before washing. 🕐

💌 Followed the instructions but still having issues? Reach out to us at info@teddylabels.com — we’re happy to help!

My iron-on labels are coming off. What should I do?

No worries! If your iron-on labels start to come loose, they’re easy to reapply. Heat your iron to the highest temperature, place parchment paper over the label, and press in circular motions for 8-10 seconds.

💌 Need assistance? Contact us at info@teddylabels.com — we’ve got you covered!

Can I remove the name labels?

Self-adhesive labels are designed to withstand wash after wash, so removing them requires a little patience. Start from a corner and gently peel off the label bit by bit. This also applies to mini labels and large name labels.

Iron-on labels can be removed by reheating them with an iron. Remember to use silicone paper between the iron and the label, and peel off carefully while the fabric is still warm.

Where should I avoid placing the wall decals?

We recommend avoiding wallpapered walls (especially older paper wallpaper) and lightweight doors with a fiberboard surface and honeycomb filling, as removal may damage the surface.
Otherwise, feel free to place the decals anywhere you like—even on bathroom tiles, front doors, or mailboxes. Share your creativity with us on Instagram! ✨

Can the wall decals be removed without leaving marks?

Yes, just peel it off gently. The decal is designed not to damage the surface underneath.

What are the wall decals made of?

Our decals are made from vinyl material that resists heat and is flame-retardant (Class B according to EN 13501). However, we recommend avoiding heaters or other hot surfaces.

How does the 100% satisfaction guarantee work?

We want you to be completely satisfied! ⭐ That’s why we offer a 90-day satisfaction guarantee from the date of your order. If there’s an issue with your product, we’ll replace it or refund you after confirming the problem. In some cases, we may ask you to return the product, and return shipping costs will be covered by the customer.

The guarantee doesn’t cover typos made during the order process, design changes after production has started, or clear user errors.

How do I return a product?

Not 100% happy with your product? 💛 You can return birthday cards, and wall decals. Unfortunately, personalized products like name labels, and door stickers, can’t be returned.

To make a return, fill out the withdrawal form and send the product back to us. Return shipping is covered by the customer. For invoice payments, your invoice will be credited once the return is received. Refunds will be processed as soon as your return is received.

📌 Read more about returns in our terms and conditions.

We’re a business and want to place an order. What should we do?

Looking to place a bulk order? Send an email to info@teddylabels.com with:

Product and quantity (minimum 500 pcs)
Desired size and shape
Any specific requirements (serial numbers, codes, etc.)

We’ll send you a quote as soon as possible 🎉

Where are the products made?

TeddyLabels is originally a Norwegian company that’s been creating products for families since 1996. We’re proud of our Scandinavian roots and lasting designs, but to bring you the best service, everything is produced locally in Ashland, Virginia, USA. ✨ This way, you get the perfect mix of Scandinavian style and American-made quality—the best of both worlds!

🌟 Did you know? We also have branches in Sweden, Finland, Denmark, and Germany. Pretty cool, right?